POLICIES

 

Grace Lash & Beauty Is Not Liable

Skin sensitivities and allergies are extremely rare and your safety and care are of my utmost concern. We use the highest quality products and the most up-to-date techniques and sanitation protocols in the industry. However Grace Lash & Beauty is not liable for reaction due to our products. If you are concerned, we recommend a patch test several days before your appointment. Please email to schedule.

Cancelation Policy

We understand last-minute emergencies pop-up. However, if you are unable to make your scheduled appointment with your eyelash technician, please contact us as soon as possible to reschedule. We require 24 hours otherwise a $20 cancelation fee will be applied.

BOOKING DEPOSIT

We require a non-refundable deposit of $20 to book an appointment and reserve the time slot from being available to other clients. If you wish to cancel your appointment, the deposit will not be refunded.

Lash Hygiene

A build up of makeup and natural oil will not only cause your lash extensions to fall off prematurely but can also cause infection and damaged natural lashes. Cleansing your lash extensions will actually make them wear better and longer, and more importantly keep your hair follicles healthy. If your lash extensions are not being cleansed properly, we reserve the right to refuse service.

Refunds

You are paying for the time, product and other expenses used to provide you with a service. There will be no refunds on services rendered for any reason. If you experience any issues please contact us within 72 hours.

Guarantee

We offer a 72 hour guarantee. If you experience unusual fallout within the first 3 days, please contact us as it takes up to 48 hours for the adhesive to properly bond. Premature fallout outside of 72 hours is based upon clients lifestyle, aftercare methods or health which we will not be responsible for.

Late Arrivals

If you arrive late we will not be able to extend your appointment time. If you arrive more than 15 minutes late we will have to reschedule. Out of respect and consideration for your eyelash therapist and other customers, please do your best to be on time.

Lash Refills

Appointments are based off of time. Refills are considered if each eye has 20+ lashes per eye to make the most of your refill and achieve a full set look. If you have less than 20 lashes per eye, time will not be extended and your lashes may still appear sparse. If you'd like a full set and enough time is available, full set prices will apply.

Zero Rudeness Policy

In line with the NHS zero tolerance guidelines on abuse of clients and staff, Grace Lash & Beauty LLC will not tolerate any incidents of violence, aggression and/or rudeness by ANY clients to staff and/or clients either physically or verbally.

No Call/No Show

If you no-call, no-show, you will not be rescheduled. You will be put on our "Do Not Book" list.

Removals

We do not perform removals. If you wish to have your extensions removed, you can follow this at home method link hereor look for a nearby salon that will.